Question 1

Can I try DeepScribe for free?

Accepted Answer

Yes! The Free plan includes 30 minutes of transcription per month with no credit card required. It's a great way to test the accuracy and features before committing to a paid plan.

Question 2

What happens if I exceed my monthly minutes?

Accepted Answer

When you reach your monthly limit, you'll be notified and transcription will pause until the next billing cycle. You can upgrade your plan at any time to get more minutes immediately — the change takes effect right away.

Question 3

Can I switch between monthly and yearly billing?

Accepted Answer

Absolutely. You can switch between monthly and yearly billing at any time from your account settings. Switching to yearly saves you up to 34%. Any remaining balance on your current plan will be prorated.

Question 4

Do you offer refunds?

Accepted Answer

Yes, we offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, contact our support team within 14 days of your purchase and we'll issue a full refund — no questions asked.

Question 5

Can I cancel or change my plan anytime?

Accepted Answer

You can upgrade, downgrade, or cancel your plan at any time from your account settings. Changes take effect at the start of your next billing cycle. There are no cancellation fees or long-term contracts.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. All transactions are encrypted and PCI-DSS compliant.

Question 7

Is there a discount for teams or organizations?

Accepted Answer

The Business plan is designed for teams and organizations with high-volume needs. It includes unlimited transcription, custom integrations, and a dedicated account manager. Contact our sales team for custom enterprise pricing.

Question 8

What's included in the AI suite?

Accepted Answer

The full AI suite (available on Pro and Business plans) includes automatic meeting summaries, action item extraction, follow-up email drafts, key topic identification, and AI-powered chat for asking questions about your transcripts.

Simple, transparent pricing

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